Client Testimonials
Just some of the testimonials from clients:
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I would just like to shout out a HUGE thanks for taking such wonderful care of Sam over the Christmas period. Not having used this type of service before I was unsure what to expect and now we can have guilt free holidays and know that he’s in the best care with someone who loves him to bits. The day by day notes we’re awesome and brought us smiles. He was a very happy chappy and smelt amazing. C McBeath Jan12 |
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Tracey seems to have a natural connection with the pets she looks after. I always feel completely confident leaving my cat Sasha in Tracey’s care when we go away. Nothing is ever too much trouble – even when I’ve forgotten something, she has come to the rescue. She’s always sending me updates and photos to let me know how Sasha is going. Sasha is clearly happy with the arrangement too – so much more relaxed and happy than when we used to take her to the cattery. R Aboud Dec11 |
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We have been using Tracey’s services twice a week for over 2 years since our chocolate Labrador, Lulu, was a puppy and Tracey has been a big part of Lulu’s life and development. There is no doubt Lulu loves Tracey and has a lot of fun with her! She has definitely contributed to make her a very well behaved lab! Tracey is very professional, reliable and caring. As we were both working full time, it gives us peace of mind to know that Lulu was not lonely for long days at home. We strongly recommend Petmates to anyone who needs pet minding and walking services and we wish Tracey the very best for her future. H Ferero Dec11 |
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Since my puppy dog has been taking regular walks with Tracey he is much more relaxed and quiet, but just as happy and fun-loving. Having to work full time, she has really taken the pressure off me …. and him. H Wilkins Nov11 |
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Tracey I have absolutely no hesitation in recommending your services to all my friends and fellow pet owners. You really do go out of your way to ensure that the needs of both pets and their anxious owners are constantly met. Little things like taking the time to get to know Gypsy before we went away, sending email updates and photos to us while we were overseas and the gorgeous photo birthday card and gift for Gypsy’s birthday are just so very thoughtful . Your business is run so professionally but the genuine love you have for animals is just amazing. Being able to go away with the peace of mind that Gypsy is being walked and cared for is just priceless. S Bruun Nov11 |
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Tracey and Lou walk Daisy, my golden retriever, every Tuesday. I have the utmost trust in them, as I know that they care for and love Daisy as I do myself. It is wonderful to be able to go to work knowing that Daisy will be having fun while I am out, and that she is safe, happy and loved. Having a photo of my happy dog at the dog park sent to me by sms when I am in the office makes my day. Petmates is simply the best pet mining business around and I recommend them to everyone who loves their pet. We are so lucky to know you and have you and Lou as such a special part of Daisy’s lives! L Trueman Dec11 |
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Whenever we go away, Tracey is our first call. She has been looking after our little ones for 3 years. She’s trustworthy, reliable and really cares about animals. She goes the extra mile to put our minds at ease when we’re away and we would recommend her wholeheartedly. S Baker Nov 11 |
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My name is Matilda, I’m a Spoodle & nearly 2yrs. I have been walking with Petmates a few times every week this year when my mummy is working. I look forward to being picked up and taken to the park to play with my new friends! Mum & Dad are very happy with Petmates as they are very caring, loving and trustworthy. When I come home I am very happy & full of energy, I run in and tell mum who I played with and then I am ready for a nap. I can’t wait until it is my birthday as I will get a special birthday treat! |
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Tracey looked after our two cats, one of them is extremely timid but Tracey won her over very quickly and made a firm friend of her by the end of our vacation. This astounded us, as this cat avoids everyone other than the immediate family. Tracey’s love of animals is evident as she spent time with the cats and didn’t jut feed them and go. Tracey also kept us up to date via sms to let us know that the cats were happy. I wouldn’t hesitate to recommend Tracey as she is reliable and conducts her business professionally. Desmond Nov11 |
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We trust Petmates implicitly with our furry children! I would highly recommend them to anyone looking for someone to care for their pets as if they are they’re own! M Buley Nov 11 |
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We have been using Petmates for a year and a half and we have had nothing but positive experiences. Magnum loves it when they arrive and comes home everyday absolutely exhausted ! It’s great ! C Cagney Nov 11 |
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Bailey, our Golden Retriever, is overjoyed when he sees Tracey arrive at the door. He rushes up the steps and sits at her van door waiting to go off on his weekly adventure! He arrives home exhausted but happy and is quiet for the rest of the day! We thoroughly recommend Petmates’ services. The Deere Family Nov11 |
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You have now been looking after my cat Lenny a few times a year since Jan 2007. It is been a very helpful service and Lenny is as fit as when I leave, if not better! You do a great job and have a way with animals. By way of comparison, catteries are quite expensive, and home care makes a big difference as a no stress option for my cat (he is in his home and thus comfortable) and avoids all the illnesses so often incurred in a cattery. R Burn July 11 |
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We have used Petmates on many occasions since 2008 and highly recommend their service to other pet owners. Tracey has a very personalised service by the way she tries to find out what our 3 cats like and dislike. Over the years, we have had no problems with the service they provide and we can see it in our cats when we come home. D Damanhudi July 11 |
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We were very happy with the service you provided, and our cat Thomas seemed very content when we arrived home. The added services such as collecting mail, vacuuming the cat hair, sending pictures, etc was a nice touch and helpful. I would have no problems in recommended you to others for your caring approach and peace of mind that our pet was cared for while we were away. J McCormack Apr11 |
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I would highly recommend Tracey and Petmates as she treated our two dogs, Fargo and Indy like family – giving them lots of individual attention while she was with them and often taking her own time after the walk to sit on the coach and have a cuddle. J Seebeck Mar11 |
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Tracey provides an outstanding service, she is absolutely fantastic with our boys, Clive and Milo. They know her as ‘Aunty Tracey’ and when she comes over they show her lots of love! She has been great for us, comes at short notice and takes care of the boys as if they are her own. I would recommend her services to anyone who needs a safe and reliable person to look after your much loved pets. You won’t find better……..anywhere. A Mannile Feb11 |
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I wanted to say a big thank you for looking after the furkids! They seemed very content when we got back. Jaffa is adorable, but not very trusting with everyone so he must have really liked you to climb on your lap for cuddles! Thanks again and we’ll be in touch next holiday time! A Wick Jan11 |
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Tracey has been first-class in providing our dog with a walk 2-3 times a week. Tracey distinguishes herself in always going the extra mile to meet the clients requirements, even if they are very last minute. Tracey also projects a genuine passion and care for her profession, always contacting us regularly to let us know how Oscar is doing, and if all is ok. She even sent Oscar a birthday card and present for his birthday which typifies how much Tracey loves the job she does. D Lane May 10 |
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Tracey, I’m delighted to recommend you as a fantastic and trustworthy dog walker. Your genuine delight in the company of my dogs exceeds my (very high) expectations and I know they are in attentive, caring and safe hands at all times. Best of all when I get home they are tired but happy and bursting to tell me of their adventures. Tracey, you are simply the best at what you do and I am so glad we met you at the park one day! C Richards May 10 |
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Thanks for walking Rupert over the past few months – being a puppy we were worried he would get too lonely during the day while we were at work. It is always reassuring to know that Rupert get’s to spend time with you and enjoy good company and exercise during the day. You have also helped us to continue our training and he is a very well behaved little guy. E Ritchie May 10 |
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Several months into our relationship, Tracey has shown an affinity with animals that results in her gaining the trust and respect of even naughty Doberman pups like our Lucy was. Tracey’s visit has become a highlight of Lucy’s week, and we anticipate that this is a long-term relationship for all of us. It is a relief to have someone we can trust (with our house and loved one) to help us in the development of our baby from a crazy puppy into a caring family member. I can recommend Tracey without reservation; she is knowledgeable and professional. Lucy loves her totally. M Fabish May 10 |
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Tracey has been a fantastic friend to Zac, our untireable terrier. She genuinely loves him to bits I couldn’t find anyone I trusted more to care for him and show him such a fun and energetic time on his walks. Great photos and really appeciated her going above and beyond to take him to the vet when he cut his foot. Thanks Tracey! N Mealor May 10 |
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I thoroughly recommend Petmates.The minute our dog Monnie met Tracey she loved her! and we know that Tracey is real dog lover not just a business woman! Monnie looks forward to her daily walk and I know that when I’m in the office working Monnie is completely cared for. We also love the monthly photo’s and the personal service that Petmates offers. In a nutshell I don’t know what we would do without Tracey! G Avery May 10 |
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Petmates have been such a fantastic and trusted carer for our two gorgeous cats Martha and Rufus. We always know they have been well cared for in our absence as we are greeted with pictures and stories of all the fun they had while we were away. It is so much nicer for pets to be able to stay in their own homes when their owners are away. We can only speak highly of the loving care Petmates give to our two cats and intend to use them for many years to come… D Cooper May 10 |
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Only other pet owners would appreciate the peace of mind with which you can travel when you have someone trustworthy and professional looking after your pet. Not only do we return to a tidy home, but Jed is happy, healthy and mercifully in a good mood! That means a lot when you are dealing with the moodiest cat on the planet…. Jed obviously loves having Tracey around and looks forward to the time of her visit for weeks after we are home. Thanks a million, Pet Mates!!” C Turner May 10 |
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Petmates provides a great service, and my dogs absolutely love Tracey. She remember’s their birthday’s and gives me a monthly update on how they’re doing long with pics! It’s great to know that they’re in good hands when I can’t be there’. R Biasi May 10 |
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You did such a great job looking after Baby whilst we were away so we will be recommending you to friends with pets. It’s so good to know he’s being well cared for in our absence. Thanks again – brilliant job. J Earl May 10 |
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I think Hercules loves Tracey more than he does us! He really enjoys his regular walks and it is such a relief to know there’s someone he likes and we trust to mind him if we need to leave him home alone for a night or two. K Morris May 10 |
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Tracey has walked our dog for us periodically over a 3 year period, and I would highly recommend her and her company. She is so friendly, always on-time, helpful and interested in knowing and understanding what you and your dog needs. Oh, and we loved the photos too. K Mortimer Feb 10 |
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We hadn’t considered using a pet minding service to look after our house rabbit before, as we felt somewhat uneasy about having a stranger in our home. As soon as we met Tracey we felt really comfortable with her, and knew she was someone we could trust to look after our pet, as well as our home. The rates were also a lot less than we had anticipated. Tracey took great care of Smithy, and even sent us photos from her phone, so that we could see what Smithy was up to while we were away. We came home to find a happy rabbit, the mail waiting in the kitchen, and the plants watered. It’s great to know we have found such a reliable and friendly person, and we will certainly use Tracey to look after Smithy again in the future. J Dobby Jan 10 |
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Thanks again for watching my cat Bonkers. She was such a happy cat when I got home, I’m not sure she even missed me! You must have taken good care of her – she doesn’t roll on her back for belly rubs from just anyone! It’s great to know I have found someone both she and I can trust. M Swenson Jan 10 |
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Having Tracey look after our two cats while we are away is like them having a second mum, so I have had absolutely no hesitation in leaving them in her care. Our last trip overseas was for rather an extended length of time, but Tracey took it all in her stride, including taking one of our cats to the vet for repeated treatment. Both of our babes seem to flourish in her care, and her updates and photos always show them looking very contented. I would happily recommend Tracey and her service to anyone who needs pet care, and anyone who uses Petmates will discover what a gem Tracey is. K Sethi Oct 09 |
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We were extremely happy with Tracey’s service and knew our little tom cat was in very capable hands. It was also lovely to come home to a note explaining how he behaved while we were away and Tracey even sent us photos of him having fun with his feline friend that lives next door! G Jonsdottir Oct 09 |
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Thank you so much for the care and consideration you have shown Moses the last 12 months. He really enjoys his walks with you and the other dogs, he comes back both happy and tired, and is always so excited to hear you at the gate. I especially wanted to thank you for taking him directly to the vet for me when you noticed a sore on his neck. Your level of care is well above that of normal duty. We look forward to a lot more lovely photo’s of his time with you. K Baird Sep 09 |
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What a lovely, lovely, LOVELY surprise for Summer when we received your birthday gift for our baby! We were so touched by your generosity and thoughtfulness and Summer was especially pleased with her yummy treats. The card was divine too – Thank you again Tracey and a big doggie kiss from Summer. The Talberts Sep 09 |
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Lulu being my pride and Dinky my joy, I was reluctant to hand their care over to just anybody. Knowing that the girls are my raison d’être, my veterinary nurse would only recommend Tracey from Petmates Pet Services.Any lingering concerns I held about a new person walking Lulu and Dinky were very quickly allayed when I met Tracey for the first time. Her wealth of experience and genuine love of animals was evident in both how she interacted with Lulu and Dinky and the time she spent with me going through each of their individual personalities and preferences. After a few days of getting to know them, Tracey had both the girls “off-lead” and was giving them a solid hour of play time each day (they enjoyed a solid 5 hours nap afterwards).Tracey also worked methodically with Lulu to correct a number of behavioural problems (chasing and growling at some of the other dogs) After 6 weeks we have noticed a discernible improvement in Lulu’s behaviour, she is far more pleasant towards her canine fellows and less stressful to walk. I would recommend Tracey and Petmates to any dog owner looking for a trusted, experienced and kind carer for their furry companions. L & D Oldfield Aug 09 |
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I always had a nightmare worrying about my two cats Max and Paddy whilst I was away on holiday and whether they would be looked after properly and would be happy, finding out about Petmates has changed that. I had peace of mind knowing that they felt comfortable in their home environment and that Tracey was taking good care of them.She has a very personalised service where she finds out about the personality of the cats she is looking after and what they like/dislike. She is very thorough and detailed and this reflects in her service by such things as weekly SMS updates, photos and a highlights summary at the end of the service.I am very happy that I have found out about Tracey and Petmates and will certainly be relying upon her services when I go away next. I would highly recommend her to anyone needing someone to take of their animals while they are away on holiday. M Doyle Aug 09 |
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Tracey has been walking our border collie Taylor for quite a few months now. It is so reassuring knowing that Taylor will be getting the extra love and attention, not to mention exercise that we can’t give her when we’re not there.Recently Tracey also looked after my cat Bailey – I have never come home to such a happy and content cat after being away for 3 weeks. The love and affection that Tracey shows my animals is just wonderful. She has the ability to read their behaviour and decipher their likes and dislikes straight away. I would recommend Tracey’s services to absolutely anyone who wants to provide their animal with some additional love and care. M Heath Jul 09 |
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Cassie loves going for walks with Tracey. Cassie is a very affectionate, though somewhat of a ‘needy’ dog, she was immediately very comfortable with Tracey and very content and happy when we return from being away if Tracey has been around to look after her. Her attention to Cassie’s health and well being is very commendable. D Kempe Jul 09 |
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On returning home after a month away our dogs were delighted to see us. It was well behaved excitement, with Jessie looking very fit and well fed and Yogi, at 12, frisky and younger than when we left. They were so easy to deal with – it was as if we had not missed a beat with them. We are going away again in 6 months for a couple of weeks and have just booked Petmates again. Y & J Needham May 09 |
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Our dog Tuppy has never enjoyed spending time at a kennel. We were hesitant to try the stay at home route but Tracey from Petmates’ care and qualifications put our minds at ease. Tuppy warmed quickly to Tracey, and enjoyed her holiday time away from us – we will definitely be using Petmates again, and recommend this service to anyone looking for a caring and skilled friend for their animal. A Whereat April 09 |
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We have just used Petmates for the first time and would definitely recommend their pet sitting service to other pet owners. It was great to return home from our holiday to find our cats relaxed and happy, surrounded by their toys, scratching posts and tunnels, which Tracey had arranged into an ‘activity centre’ to keep them occupied in our absence! The texts, note and photos reassured us that our boys were in friendly, safe and experienced hands. K Jolley March 09 |
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THANK YOU so very much for looking after my precious babies!! It was so lovely to come home and read the note you left, I felt like a proud mum reading a report card!! Knowing you were there for them gave me piece of mind and helped me relax knowing my cats were in such good hands. I am so happy to have found you, it gives me a new found freedom to know that I can call on you if work or other things come up, I have always hesitated but no more!! You are wonderful and I will be sure to recommend you to all!! L Miljkovic Jan 09 |
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Thank you so much for your services. It was so nice to be able to go away and not have to worry about Asha. We are so pleased that we found your card as we used to take Asha to the cattery which was a very stressful for all involved. We will be in touch soon regarding our next break. PS. Love the photos! L Hunt Jan 09 |
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We used Petmates for group walks & pet minding. Tracey went above and beyond to ensure that Felix was exercised regularly and kept stimulated while we were away, and kept us updated with photos and messages. He was definitely a calmer, happier puppy when I got home. Petmates are extremely professional and our dog Felix loves Tracey, she looks after him like he is her own. L Arena Sept 08 |
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My dog, which is by nature a bit shy and timid around strangers, fell in love with Tracey in a very short time. He always returns from his walks a very happy and, much to my delight, less energetic little boy. He now thinks Tracey is the best and I really trust her with his care and guidance. S Varley Sept 08 |
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I have been using Petmates now for some months and have found her service to be very good. I have what I consider a pampered pet and I feel so relaxed when I leave for holidays or short breaks that my Simba is getting very good service, sometimes better than what I give. I get SMS messages to let me know how everything is going and Simba always looks in very good condition when I return. I feel so happy that I have found Petmates and feel very confident when I leave that I do not have to worry about Simba. I would have no hesitation in recommending Petmates as a wonderful, caring service for any ones pets. L Foster Aug 08 |
