Client Testimonials
Just some of the testimonials from clients:
Thank you so much for the care and consideration you have shown Moses the last 12 months. He really enjoys his walks with you and the other dogs, he comes back both happy and tired, and is always so excited to hear you at the gate. I especially wanted to thank you for taking him directly to the vet for me when you noticed a sore on his neck. Your level of care is well above that of normal duty. We look forward to a lot more lovely photo’s of his time with you. K Baird Sep 09
What a lovely, lovely, LOVELY surprise for Summer when we received your birthday gift for our baby! We were so touched by your generosity and thoughtfulness and Summer was especially pleased with her yummy treats. The card was divine too – Thank you again Tracey and a big doggie kiss from Summer. The Talberts Sep 09
Lulu being my pride and Dinky my joy, I was reluctant to hand their care over to just anybody. Knowing that the girls are my raison d'être, my veterinary nurse would only recommend Tracey from Petmates Pet Services.
Any lingering concerns I held about a new person walking Lulu and Dinky were very quickly allayed when I met Tracey for the first time. Her wealth of experience and genuine love of animals was evident in both how she interacted with Lulu and Dinky and the time she spent with me going through each of their individual personalities and preferences. After a few days of getting to know them, Tracey had both the girls "off-lead" and was giving them a solid hour of play time each day (they enjoyed a solid 5 hours nap afterwards).
Tracey also worked methodically with Lulu to correct a number of behavioural problems (chasing and growling at some of the other dogs) After 6 weeks we have noticed a discernible improvement in Lulu's behaviour, she is far more pleasant towards her canine fellows and less stressful to walk. I would recommend Tracey and Petmates to any dog owner looking for a trusted, experienced and kind carer for their furry companions. L & D Oldfield Aug 09
I always had a nightmare worrying about my two cats Max and Paddy whilst I was away on holiday and whether they would be looked after properly and would be happy, finding out about Petmates has changed that. I had peace of mind knowing that they felt comfortable in their home environment and that Tracey was taking good care of them.
She has a very personalised service where she finds out about the personality of the cats she is looking after and what they like/dislike. She is very thorough and detailed and this reflects in her service by such things as weekly SMS updates, photos and a highlights summary at the end of the service.
I am very happy that I have found out about Tracey and Petmates and will certainly be relying upon her services when I go away next. I would highly recommend her to anyone needing someone to take of their animals while they are away on holiday. M Doyle Aug 09
Tracey has been walking our border collie Taylor for quite a few months now. It is so reassuring knowing that Taylor will be getting the extra love and attention, not to mention exercise that we can’t give her when we’re not there.
Recently Tracey also looked after my cat Bailey - I have never come home to such a happy and content cat after being away for 3 weeks. The love and affection that Tracey shows my animals is just wonderful. She has the ability to read their behaviour and decipher their likes and dislikes straight away. I would recommend Tracey’s services to absolutely anyone who wants to provide their animal with some additional love and care. M Heath Jul 09
Cassie loves going for walks with Tracey. Cassie is a very affectionate, though somewhat of a 'needy' dog, she was immediately very comfortable with Tracey and very content and happy when we return from being away if Tracey has been around to look after her. Her attention to Cassie's health and well being is very commendable. D Kempe Jul 09
Thanks Tracey for your service. I am extremely impressed with the service you offer and your professional manner. You are very dedicated to our furry friends and are a very trustworthy person. I would not hesitate to recommend you and your team to any of my friends. L McClennan Jul 09
We have relied on Tracey to look after and feed our spoilt little kitty, Buzz, on a number of occasions. Each of which we have returned to a well fed and stress-free feline. We would happily and whole heartedly recommend the use of Petmates when you next plan a trip as Tracey undoubtedly will pamper and fuss over your beloved pet just as you would. The peace of mind of leaving Buzz in his home environment and not having to worry about him fretting was priceless.
Buzz’s Parents. June 09
On returning home after a month away our dogs were delighted to see us. It was well behaved excitement, with Jessie looking very fit and well fed and Yogi, at 12, frisky and younger than when we left. They were so easy to deal with - it was as if we had not missed a beat with them. We are going away again in 6 months for a couple of weeks and have just booked Petmates again. Y & J Needham May 09
Your little package for birthday boy Cromwell made my day, let alone his! What a wonderful company you run. We won't hesitate to use you again in the future and would recommend you to anyone. H Plumridge April 09
Our dog Tuppy has never enjoyed spending time at a kennel. We were hesitant to try the stay at home route but Tracey from Petmates’ care and qualifications put our minds at ease. Tuppy warmed quickly to Tracey, and enjoyed her holiday time away from us - we will definitely be using Petmates again, and recommend this service to anyone looking for a caring and skilled friend for their animal. A Whereat April 09
We adore our two cats, and couldn't leave them in the hands of just anybody. Petmates provided everything we could want for them and more, including fun and affection. The reassuring message while we were away, and the excellent condition (and mood) of our much loved pusses on our return confirmed this. We would definitely recommend this service to others who want the best care for their pet while away. Also, the photos were wonderful! S Burdekin April 09
Thank you so much Tracey - Jed was so happy when we returned - so much better than boarding - he was content and your service left me with so much peace of mind, that I could really relax and enjoy my holiday. I would recommend your service, care and attention to anyone, wholeheartedly. C Turner April 09
We have just used Petmates for the first time and would definitely recommend their pet sitting service to other pet owners. It was great to return home from our holiday to find our cats relaxed and happy, surrounded by their toys, scratching posts and tunnels, which Tracey had arranged into an ‘activity centre’ to keep them occupied in our absence! The texts, note and photos reassured us that our boys were in friendly, safe and experienced hands. K Jolley March 09
I thoroughly recommend Petmates. The cats were well cared for and we did not worry about them at all. When weather intervened to delay our return, there were no problems in arranging an extra day of coverage. Will definitely use their services again. D Stump March 09
I just wanted to drop you a line and say thank you very much for taking such good care of our rabbits while we were away. It makes such a difference to our holiday to know that while we are away our pets are happy in their own home and not frightened in a pet boarding place. L Lee Jan 09
THANK YOU so very much for looking after my precious babies!! It was so lovely to come home and read the note you left, I felt like a proud mum reading a report card!! Knowing you were there for them gave me piece of mind and helped me relax knowing my cats were in such good hands. I am so happy to have found you, it gives me a new found freedom to know that I can call on you if work or other things come up, I have always hesitated but no more!! You are wonderful and I will be sure to recommend you to all!!
L Miljkovic Jan 09
Thank you so much for your services. It was so nice to be able to go away and not have to worry about Asha. We are so pleased that we found your card as we used to take Asha to the cattery which was a very stressful for all involved. We will be in touch soon regarding our next break. PS. Love the photos! L Hunt Jan 09
Petmates recently looked after my dog and cat and I found the service to be simple, professional and very comforting to know that my pets we're obviously in good hands. Other than their level of excitement at seeing me on my return, they were so calm it was like I'd never left. J Townley Jan 09
As first-time clients we were a little nervous but there was no need - we were absolutely delighted with the service provided by Tracey and particularly enjoyed the report/photos upon our return. Communication has been excellent throughout and we wouldn’t hesitate to use Petmates again and to recommend the service to any pet-owners out there. Tracey really did go above and beyond to ensure our pets’ happiness! R Jordan Oct 08
We used Petmates for group walks & pet minding. Tracey went above and beyond to ensure that Felix was exercised regularly and kept stimulated while we were away, and kept us updated with photos and messages. He was definitely a calmer, happier puppy when I got home. Petmates are extremely professional and our dog Felix loves Tracey, she looks after him like he is her own. L Arena Sept 08
My dog, which is by nature a bit shy and timid around strangers, fell in love with Tracey in a very short time. He always returns from his walks a very happy and, much to my delight, less energetic little boy. He now thinks Tracey is the best and I really trust her with his care and guidance.
S Varley Sept 08
I have been using Petmates now for some months and have found her service to be very good. I have what I consider a pampered pet and I feel so relaxed when I leave for holidays or short breaks that my Simba is getting very good service, sometimes better than what I give. I get SMS messages to let me know how everything is going and Simba always looks in very good condition when I return. I feel so happy that I have found Petmates and feel very confident when I leave that I do not have to worry about Simba. I would have no hesitation in recommending Petmates as a wonderful, caring service for any ones pets. L Foster Aug 08
We recently went on holiday & didn't want our pets to board in an unfamiliar kennel, so decided to ask Tracey from Petmates to take care of our dog Sandy & our cat Willy. We returned home to find happy, groomed & healthy pets. Tracey is a very caring individual who loves animals and I would definitely recommend her services to anyone.
Y Synge Oct 08
Tracey has been visiting Jeb and Jessie for a few months. It is great to know I can go away for a weekend and rest assured they are being well taken care of. Tracey has a genuine affection for pets and always showers them with attention. She knows the local area well and takes Jeb to the best off leash dog park where he can have a proper run and play with other dogs – he is always exhausted after her visits! I love the photos she sends following the bookings – a lovely touch to her service. R Missen Nov 08
Our Harry dog is so happy when we get home, happy healthy and calm. This is so important to us so that we can relax while away knowing he is having fun. Petmates is absolutely the best service we could ask for! C Bonner Aug 08
I can highly recommend Petmates, Charlie is always so excited to see Tracey and it is such piece of mind to know he will get exercise and lots of love & attention when I can't be with him. PS. Thanks so much for Charlie's beautiful birthday card and present, what a lovely surprise! I can't wait to see him eat it! C Grace Sept 08
Tracey took away the stress (and guilt) of leaving our dogs at home alone while on holiday. Tracey took excellent care of them and even went out of her way to get some extra tasty morsels for our dogs. If our dogs could talk, I’m sure they would say “We love Tracey – can she come visit us again soon?” And the photos certainly prove they had a great time. Thank you for putting our minds at ease. Mosman Sept 08
Sid & Trixie have high expectations of love and attention which Tracey provides plenty of when we're away & we always come back to find content and happy dogs. Tracey goes the extra mile to ensure they are looked after.
R Marshall Aug 08
